Refund Policy

Last updated: June 15, 2026

UseLookbook sells digital AI generation credits. Because credits are digital goods delivered to the user's account, refunds are generally available only when credits have not been used or when a technical billing error occurred.

Refund eligibility

• Duplicate payments or accidental duplicate purchases.
• Payment was successful but credits were not delivered and we cannot resolve it.
• Unused credits purchased in error, requested within 7 days of purchase.

Non-refundable cases

• Credits already used for AI generation.
• Requests blocked because they violate our content safety policy.
• Dissatisfaction caused by subjective creative preference after credits were used.

How to request a refund

Email support@uselookbook.com with your account email, order ID, purchase date, and reason. We aim to review requests within 2 business days.